Refund policy

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. All food containers are excluded from return and / or exchange, due to food safety issues. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). However, if the return is based on the need for a new size or you no longer need the item, then the refund may be subject to a 15% restocking fee and original shipping, return shipping and any exchange shipping is not refundable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.